Política de reembolso

At Alma Market USA, operated by Alma United LLC, we specialize in fresh tropical fruits, exotic fruit boxes, smoothies, teas, and other perishable products.

Due to the nature of our products, ALL SALES ARE FINAL.

We do not accept returns, exchanges, or refunds for:

  • Personal taste preferences

  • Texture, ripeness, or natural variations in fresh products

  • Orders shipped to incorrectly entered addresses

  • Stolen or missing packages after delivery confirmation

  • Products delayed by carrier services

  • Products received with substituted or seasonal variations

  • Subscription orders already processed

By purchasing a mixed tropical fruit box, the customer understands and agrees that fruit selections may vary weekly depending on seasonal harvests, product availability, freshness standards, and market conditions. Certain fruits may be substituted without prior notice to maintain product quality.

Refunds or replacements may ONLY be considered if:

  • The product arrives severely damaged or spoiled upon arrival

  • The issue is reported within 12 hours of delivery

  • Clear photos/videos are provided

Alma Market USA reserves the right to deny refund requests that do not meet these conditions.

For food safety and sanitation reasons, we do not accept returned perishable items under any circumstance.

Customers are responsible for entering the correct shipping address at checkout. Address changes must be requested within 24 hours of purchase by contacting:
contact@almamarketusa.com

We are not responsible for packages delivered to incorrect addresses provided by the customer.

Subscription cancellations (weekly, biweekly, or monthly) must be requested at least 7 days before the next billing/shipping cycle via:
contact@almamarketusa.com
or WhatsApp/Text:
786-694-1528