Política de envío

At Alma Market, every order is prepared with care and intention. Please review the information below before placing your order.

Shipping Area

Alma Market currently ships eligible products throughout the United States.

Product availability and shipping eligibility may vary depending on destination, season, weather conditions and the perishable nature of certain items.

Order Processing

Most non perishable orders are prepared within 1–3 business days, excluding weekends and holidays.

Processing time is separate from carrier transit time. During holidays, promotions, severe weather or periods of high order volume, additional preparation time may be required.

You will receive a shipping confirmation email with tracking information once your order has been transferred to the carrier.

Fresh Produce Shipping Schedule

To help protect freshness and reduce the possibility of produce remaining in transit over a weekend:

  • Orders containing Fresh Produce shipped within Florida may be dispatched Monday through Thursday.
  • Orders containing Fresh Produce shipped outside Florida may be dispatched only on Monday or Tuesday.

Orders placed after the weekly shipping window may be held until the next eligible shipping day.

Fresh Produce delivery dates are estimates and are not guaranteed. Availability and dispatch may also be affected by ripeness, seasonality, weather and product quality.

Carrier Transit Times

Transit times shown at checkout or provided by the carrier are estimates. They begin after the order has been processed and transferred to the carrier.

Alma Market is not responsible for delays caused by:

  • Carrier disruptions
  • Severe weather
  • Incorrect or incomplete addresses
  • Delivery access restrictions
  • Holiday volume
  • Natural disasters
  • Events outside our reasonable control

We will provide reasonable assistance when a carrier investigation or claim is required, but carrier decisions and claim timelines remain outside Alma Market’s control.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address, including:

  • Street address
  • Apartment, suite or unit number
  • City
  • State
  • ZIP code

Please review your information carefully before submitting your order.

Contact contact@almamarketusa.com immediately if you notice an error. Address changes are not guaranteed once an order begins processing or has shipped.

Alma Market is not responsible for orders delayed, returned, lost or delivered incorrectly because of an incomplete or incorrect address provided by the customer. Additional shipping charges may apply if an order must be resent.

Orders Marked Delivered but Not Received

If tracking shows that your order was delivered but you cannot locate it:

  1. Check around the delivery location, mailbox, front desk, leasing office and with household members or neighbors.
  2. Contact the shipping carrier directly and request a delivery investigation.
  3. Obtain a case or reference number whenever possible.
  4. Contact Alma Market at contact@almamarketusa.com within 24 hours of the recorded delivery time.

Please include:

  • Your order number
  • Carrier case or reference number
  • A brief description of the issue
  • Confirmation that you checked the surrounding delivery area

Contacting the carrier first is required because the carrier has access to delivery scans, GPS information and driver records.

A “delivered” scan does not automatically qualify an order for a refund or replacement. Any resolution will depend on the carrier investigation, available evidence and the circumstances of the order.

Damaged Shipping Packages

If your package arrives visibly damaged, photograph it before opening whenever possible.

Keep:

  • The shipping box or mailer
  • Internal packaging
  • Shipping label
  • Damaged products

These materials may be required for a carrier or insurance claim.

Fresh Produce and Natural Variations

Fresh fruits and vegetables naturally vary in:

  • Size
  • Shape
  • Color
  • Ripeness
  • Texture
  • External appearance

These natural differences are not considered defects.

Minor bruising, cosmetic marks or normal changes caused by transit do not automatically qualify for a refund. Claims are evaluated based on whether the product remains reasonably usable or consumable upon arrival.

Order Changes and Cancellations

Contact us as soon as possible if you need to request a cancellation or change.

We cannot guarantee changes or cancellations after an order has entered preparation. Orders that have already shipped cannot be canceled.

Contact

For shipping support:

Alma Market
Pembroke Pines, Florida 33024
Email: contact@almamarketusa.com