Privacy policy

Last updated: May 12, 2026

This Privacy Policy describes how Alma Market USA, operated by Alma United LLC (“Alma Market USA,” “we,” “our,” or “us”), collects, uses, and protects your personal information when you visit our website, place an order, subscribe to our services, or communicate with us.

By using our website and services, you agree to the practices described in this Privacy Policy.

  1. Information We Collect

We may collect the following personal information when you use our website or services:

  • Name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment information

  • Order details and purchase history

  • Website usage information

  • Device and browser information

  • Communications with customer support

  1. How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Coordinate shipping and deliveries

  • Provide customer support

  • Communicate order updates

  • Respond to questions or requests

  • Improve our website and customer experience

  • Prevent fraudulent or unauthorized transactions

  • Send marketing emails or promotions if subscribed

Due to the seasonal and perishable nature of some of our products, we may also use your contact information to communicate:

  • product substitutions

  • seasonal availability

  • shipment updates

  • processing delays

  • order-related adjustments

  1. Seasonal and Product Availability Disclaimer

Alma Market USA specializes in fresh, seasonal, and perishable products.

By purchasing from our store, customers understand and agree that:

  • Fruit selections may vary weekly

  • Product appearance, size, color, ripeness, and texture naturally vary

  • Mixed fruit boxes may contain substitutions based on seasonal harvests and weekly availability

  • Certain fruits may be unavailable at different times of the year

Product images displayed online are for illustrative purposes only and may not exactly represent the final assortment received.

  1. Payment Information

All payment transactions are securely processed through third-party payment providers such as Shopify Payments, Shop Pay, PayPal, or other authorized payment processors.

We do not directly store full credit card or banking information on our servers.

  1. Shipping and Order Processing

Alma Market USA currently ships exclusively within the state of Florida.

Orders are generally processed within 24–72 business hours before shipment.

Shipping days are limited to:

  • Wednesday

  • Thursday

  • Friday

Orders placed between Saturday and Tuesday will be processed during the next available shipping window.

Customers are responsible for providing accurate shipping information at checkout.

Address changes must be requested within 24 hours of placing an order by contacting:
contact@almamarketusa.com

We are not responsible for:

  • packages delivered to incorrectly entered addresses

  • lost or stolen packages after delivery confirmation

  • carrier delays

  • weather delays

  • failed delivery attempts caused by customer unavailability

  1. No Returns or Refunds on Perishable Products

Because we sell fresh and perishable products, ALL SALES ARE FINAL.

We do not accept:

  • returns

  • exchanges

  • refunds for personal taste preferences

  • refunds for natural product variations

  • refunds for seasonal substitutions

  • refunds for shipping delays caused by carriers

Refunds or replacements may only be considered if products arrive severely damaged or spoiled and are reported within 12 hours of delivery with clear photo evidence.

  1. Subscription Services

Customers enrolled in weekly, biweekly, or monthly subscriptions may cancel by contacting:

contact@almamarketusa.com
or WhatsApp/Text:
786-694-1528

Cancellation requests must be submitted at least 7 days before the next billing or shipping cycle.

  1. Cookies and Analytics

Our website may use cookies, analytics tools, and similar technologies to:

  • improve website performance

  • analyze visitor behavior

  • personalize shopping experiences

  • support advertising and marketing efforts

These tools may include Shopify analytics, Google Analytics, Meta Pixel, and similar technologies.

  1. Third-Party Services

We may share limited information with trusted third-party providers that help us operate our business, including:

  • payment processors

  • shipping carriers

  • website hosting providers

  • marketing platforms

  • analytics services

These providers only receive the information necessary to perform their services.

  1. Data Security

We take reasonable precautions to protect your personal information.

However, no online system or electronic transmission can be guaranteed to be 100% secure.

  1. Your Rights

Depending on your location, you may have the right to:

  • access your personal information

  • request corrections

  • request deletion of your data

  • opt out of marketing communications

You may contact us to exercise these rights.

  1. Children's Privacy

Our website and services are not intended for children under 13 years of age.

We do not knowingly collect personal information from children.

  1. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time without prior notice.

Changes become effective immediately upon posting on our website.

  1. Contact Information

ALMA MARKET USA
Operated by Alma United LLC

Customer Support Email:
contact@almamarketusa.com

Text Message / WhatsApp Support:
786-694-1528

Business Hours:

Monday – Friday
9:00 AM – 5:00 PM EST

Saturday – Sunday
10:00 AM – 2:00 PM EST

To maintain accurate communication records and provide better customer support, we do not provide support through phone calls.

Support is available exclusively through:

  • email

  • text message

  • WhatsApp

  • online store messaging

Business Location:
Pembroke Pines, Florida 33024, United States