Refund policy

Because Alma Market sells food, beverages, wellness products and other consumable goods, we follow strict food-safety standards when evaluating returns and refunds.

Final Sale on Food and Consumable Products

For health and safety reasons, we do not accept returns or exchanges due to:

  • Change of mind
  • Accidental purchase
  • Personal taste preference
  • Dislike of flavor, aroma, texture or appearance
  • Purchasing the wrong size or quantity
  • A product not meeting personal expectations
  • Natural variations in Fresh Produce

This applies even when the product remains unopened.

Once food or a consumable product has left our control, we cannot verify how it was stored or handled and cannot return it to inventory.

Eligible Issues

We may evaluate a refund, replacement or store credit when an order contains a product that arrived:

  • Damaged
  • Defective
  • Incorrect
  • Expired upon delivery
  • Significantly compromised during shipment

Approval is not automatic and depends on the documentation provided and the circumstances of the claim.

Reporting Deadline

Eligible product issues must be reported within 48 hours of the carrier-confirmed delivery time.

Reports submitted after 48 hours may not be eligible for review because Alma Market cannot verify storage, handling or conditions after delivery.

Orders marked delivered but not received must be reported under our Shipping Policy within 24 hours, after contacting the carrier first.

Required Documentation

Email contact@almamarketusa.com with:

  • Order number
  • Name of the affected product
  • Clear photographs of the product
  • Photographs of the shipping box or mailer
  • Photograph of the shipping label
  • Photograph of the expiration date or lot information, when applicable
  • A brief explanation of the issue

Do not discard the product or packaging until your claim has been reviewed. Additional photographs or information may be requested.

Fresh Produce Claims

Fresh Produce claims must clearly show that the product arrived significantly spoiled, unusable or unsafe to consume.

Natural differences in color, shape, size, ripeness, surface appearance or texture are not considered defects.

Because produce continues to ripen after delivery, customers are responsible for opening the package promptly and storing each item appropriately.

Authorized Resolutions

After reviewing an eligible claim, Alma Market may offer, at its discretion:

  • Replacement of the affected item
  • Refund for the affected item
  • Store credit
  • Partial refund when only part of the product or order was affected

Original shipping fees are generally non-refundable unless the entire order was incorrect or unusable due to an error by Alma Market.

Refunds are issued to the original payment method. Financial institutions may require additional business days to post the credit.

Unauthorized Returns

Do not mail or return products without written authorization from Alma Market.

Unauthorized returns will not be accepted or refunded. The return address, when required, will be provided privately after approval.

Incorrect Products

If you receive a product different from what you ordered, contact us within 48 hours and include clear photographs.

Do not open or consume the incorrect product while the claim is being evaluated unless instructed otherwise.

Expired Products

If a product is expired upon delivery, send a clear photograph showing:

  • Product
  • Expiration date
  • Order or shipping information

When verified, Alma Market will provide an appropriate resolution.

Manufacturer Packaging Changes

Manufacturers may update product names, labels, colors, packaging or bottle designs without notice. When the ingredients, size and formula remain the same, receiving updated packaging is not considered receiving an incorrect product.

Wellness and Herbal Products

Individual experiences, preferences and reactions may vary. A product does not qualify for a refund solely because the customer did not experience the expected personal result or did not enjoy its taste.

Customers should review product labels, ingredients, allergens and directions before consumption.

Contact

Alma Market
Pembroke Pines, Florida 33024

Email: contact@almamarketusa.com